Setup
A consultant working with one junior team member delivering client work. The team was capable—but inconsistent.

Challenge (Where Things Broke Down)
•Tasks were discussed but not clearly assigned
• Deadlines were implied, not confirmed
•Work overlapped or required rework
•The consultant spent time checking instead of leading

This resulted in:
•Inefficiencies
•Occasional missed expectations
•Mental load on the owner

The core issue:
A lack of clear ownership and accountability systems.

Action Taken (Making Work Explicit)
1. Defined Outputs Each role had clearly defined deliverables No ambiguity on “who produces what”
2. Weekly Planning System Agreed on: Top priorities Deadlines Expected outcomes
3. Task Ownership Rule Every task had: One owner (no shared ownership) One deadline One clear result
4. Progress Visibility Simple tracking system for status updates